Surepass - Degraded Performance in UPI Verification API – Incident details

TAN experiencing degraded performance

Degraded Performance in UPI Verification API

Resolved
Degraded performance
Started 14 days agoLasted about 5 hours

Affected

BANKING

Degraded performance from 6:12 AM to 11:17 AM

UPI Verification

Degraded performance from 6:12 AM to 11:17 AM

Updates
  • Resolved
    Resolved

    We are pleased to inform you that the recent performance issue affecting our UPI Verification API has been successfully resolved. We appreciate your patience and understanding during this period of inconvenience.

    Issue: Degraded Performance in UPI Verification API
    Actual Root cause: Higher average response time and increased failure rate from the upstream.

    Current Status

    The API is now fully operational, and you can expect normal response times and reliability.

    Thank you for choosing Surepass.

    Sincerely,

    Deepak Raj
    Technical Operations
    Surepass

  • Investigating
    Investigating

    Hello Team
    There is a temporary issue that is currently affecting the performance of our UPI Verification API.

    Issue: Degraded Performance in UPI Verification API.
    Suspected Reason: Higher average response time and increased failure rate from the upstream.

    Current Status

    Our technical team is actively investigating the issue to identify the actual root cause and implement a solution. During this time, you may experience slower response times and delays when accessing UPI Verification details through our API.

    Next Steps

    Our team is working diligently to restore normal operation as quickly as possible. We will provide regular updates on the progress here and other communication channels.

    Thank you for choosing Surepass.
    Sincerely,

    Deepak Raj
    Technical Operations
    Surepass